IN THE INSTANCE THAT YOU MAY NEED TO RETURN ONE OF YOUR ITEMS, THE FOLLOWING TERMS AND CONDITIONS APPLY TO ALL PURCHASES MADE ONLINE AT HOUSE OF NARM.

ITEMS PURCHASED ARE ELIGIBLE FOR A REFUND, CREDIT OR EXCHANGE WITHIN 14 DAYS OF DISPATCH. IF YOU REQUIRE A REFUND ON A FULL PRICE ITEM, YOUR PURCHASE MUST BE SENT BACK TO THE ADDRESS PROVIDED FOR
PROCESSING. GOODS MUST BE RETURNED UNDWORN, IN ORIGINAL CONDITION & WITH ALL TAGS ATTACHED. PROOF OF PURCHASE MUST BE PROVIDED.

GIFT CARD CANNOT BE RETURNED.

HOUSE OF NARM RESERVES THE RIGHT TO REJECT RETURNS THAT DO NOT COMPLY WITH OUR RETURNS POLICY.

TO INITIATE YOUR RETURN, PLEASE CONTACT info@houseofnarm.com WITH THE REASON FOR YOUR RETURN. ONCE RECEIVED, A MEMBER OF OUR TEAM WILL CONFIRM THE NEXT STEPS. KINDLY USE THE ORIGINAL ORDER PACKAGING AND SEND YOUR ITEMS TO:

TO PARCEL COLLECT 10222 42065,
419 BLACKBURN ROAD,
MOUNT WAVERLEY VIC
3149

FOR YOUR PEACE OF MIND, WE RECOMMEND USING A TRACEABLE POSTAL SERVICE AND KEEPING A RECORD OF YOUR TRACKING INFORMATION.

FOR ADDITIONAL PEACE OF MIND, WE RECOMMEND RETURNING YOUR ITEMS WITH A TRACEABLE POSTAL SERVICE AND KEEPING NOTE OF YOUR TRACKING INFORMATION.

PLEASE NOTE, HOUSE OF NARM IS NOT LIABLE FOR THE LOSS OF PRODUCTS DURING THE RETURN PROCESS AND WE DO NOT COVER THE COST OF SHIPPING FOR ITEMS BEING RETURNED.

PLEASE NOTE, HOUSE OF NARM IS NOT RESPONSIBLE FOR LOST ITEMS DURING THE RETURN PROCESS, AND WE DO NOT COVER THE COST OF RETURN SHIPPING.

UPON RECEIVING YOUR RETURNED ITEMS YOU WILL RECEIVE A CONFIRMATION EMAIL WITH APPROVAL OF YOUR REFUND.

YOUR REFUND WILL BE CREDITED TO THE ORIGINAL PAYMENT METHOD USED AT CHECKOUT

PLEASE NOTE THAT REFUNDS MAY TAKE UP TO 10 WORKING DAYS TO BE CREDITED TO YOUR ACCOUNT UPON RECEIVING CONFIRMATION, DEPENDING ON YOUR BANK PROVIDER.

FOR CUSTOMERS WHO RESIDE OUTSIDE OF AUSTRALIA, CUSTOMS DUTIES AND SALES TAXES ARE NON-REFUNDABLE THROUGH HOUSE OF NARM HOWEVER, YOU MAY BE ABLE TO RECOVER THESE BY CONTACTING YOUR LOCAL CUSTOMS BUREAU DIRECTLY.